Job Description: Centre Manager
Organization: GSBS Medical Trust
Department: Operations
Reports to: Chief Operating Officer (COO)
Location: Dadar/Mahim/Dharavi Mumbai
Job Type: Full-time
About GSBS Medical Trust
GSBS Medical Trust is committed to Trusted Care. Healthier Lives. We provide patient-centric healthcare with compassion, integrity, and excellence across our centres.
Role Overview
The Centre Manager will be responsible for the overall operations, administration, and patient experience of the centre. This role ensures smooth day-to-day functioning, regulatory compliance, financial performance, and quality of care delivery in alignment with GSBS Medical Trust values.
Key Responsibilities
- Operations & Patient Care
• Oversee daily operations of the centre including OPD, diagnostics, pharmacy, and support services
• Ensure patient satisfaction and a positive patient journey from registration to discharge
• Monitor service quality, turnaround times, and clinical support processes - Team Leadership
• Lead, mentor, and manage operations/admin staff, and other centre personnel
• Conduct training, performance reviews, and ensure staff adherence to SOPs
• Build a culture of empathy, accountability, and teamwork - Financial & Business Management
• Drive centre revenue, cost control, and budget adherence
• Identify opportunities for growth and community outreach programs - Compliance & Quality
• Clinical Establishment Act, and other regulatory guidelines
• Maintain proper documentation, audits, and patient safety protocols
• Coordinate with COO on quality initiatives and reporting - Reporting
• Submit daily, weekly, and monthly reports to COO on operations, KPIs, and issues
• Act as the single point of contact for the centre with HO, vendors.
Qualifications & Experience
• Education:
Bachelor in any stream with relevant experience.
Preferably Bachelor’s degree in Hospital Administration, Healthcare Management, Business Administration, or related field.
• Experience: Minimum 8 years in healthcare sector, with at least 3 years in a managerial/leadership role
• Age: Around 35 years
Key Skills Required
• Strong leadership and team management skills
• Knowledge of healthcare regulations
• Financial acumen and experience in P&L management
• Excellent communication and patient handling skills
• Problem-solving, decision-making, and crisis management ability
• Proficiency in MS Office
Interested candidates may please send their application and resume to gsbsmedicaltrust@yahoo.com